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Last updated: {{ 22.11.2025 }}
At aureth.digital, we aim to provide high-quality products and excellent customer experience.
If you are not satisfied with your purchase, you may be eligible for a return or refund under the terms outlined below.
1. 30-Day Return Window
You may request a return within 30 days of receiving your order.
To be eligible:
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The item must be unused
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The item must be in its original packaging
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Proof of purchase is required
2. Non-Returnable Items (EU Hygiene Law)
Due to European hygiene and health regulations, the following items cannot be returned once opened:
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Personal-care devices (e.g., IPL hair removal devices)
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Items used on skin, body, or intimate areas
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Items that show signs of use
If the seal is broken or the product has been used, we cannot issue a refund.
3. Damaged or Defective Items
If your item arrives damaged or defective:
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Contact us within 48 hours of delivery
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Provide photos/videos of the damaged item and packaging
We will arrange a replacement or full refund depending on the situation.
4. Return Process
To start a return request, email us:
Please include:
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Name
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Order number
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Reason for return
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Photo evidence (if applicable)
We will respond within 24–48 hours with the next steps.
5. Refund Approval
Once your return is approved and the item is inspected:
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Refunds are issued to the original payment method
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Processing time is typically 3–7 business days
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Shipping fees are non-refundable
6. Order Cancellation
Orders can only be cancelled before they are processed or shipped.
Once shipped, cancellations are not possible.
7. Lost or Stolen Packages
We are not responsible for packages lost due to:
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Incorrect address provided by the customer
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Courier or customs delays
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Theft after delivery confirmation
However, we will help you file a claim with the courier.
8. Exchanges
We only replace items if they are defective or damaged.
To request an exchange, contact us at:
9. Contact Information
For any questions regarding our refund policy, contact: